test_Communication course for Consultants
Canterbury Medical Centre
5 CPD Points By RCGP
Registration is closed.
Unfortunately, online registration for this course/event has ended.
Learning objectives:
- Patient-centered communication (clear explanations, empathy)
- Active listening to improve diagnosis and compliance
- Breaking bad news (e.g., SPIKES protocol)
- Handling difficult patients & families
- Team communication with nurses and colleagues
- Conflict resolution & complaints handling
- Informed consent & explaining risks clearly
Outcome:
Doctors improve their ability to:
- Build trust and rapport quickly
- Communicate complex medical info simply
- Manage sensitive conversations confidently
- Reduce complaints and improve patient cooperation
Why it’s important:
Communication is a core clinical skill, not just a “soft skill”
It directly affects patient satisfaction, safety, and outcomes
Poor communication is a major cause of patient complaints and errors
- Full refund – if cancelled more than 4 weeks before the event date.
- 50% refund – if cancelled up to 2 weeks before the event date.
- No refund – if cancelled within 2 weeks of the event date.
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